Click to view/download DOE Citizen's Charter
Oil Industry Management Bureau (OIMB)
(External/Internal Services)
| PROCESSES | DURATION (Working Days) | REMARKS | |
| 2021 Citizen's Charter | 2023 Citizen's Charter | ||
| EXTERNAL SERVICES | |||
| 1. Issuance of Acknowledgement for NOTICE TO DENATURE IMPORTED BIOETHANOL | 3 Working Days | 3 Working Days | Existing Process |
| 2. Issuance of the Acknowledgement to IMPORT LNG ANDOR SUPPLY AND TRANSPORT OF NATURAL GAS | 7 Working Days | 7 Working Days | Existing Process |
| 3. Accreditation to Import, Supply and Transport LNG | 7 Working Days | 7 Working Days | Existing Process |
| 4. Issuance of Acknowledgement Letter of Notice to Engage in the Downstream Oil Industry Business-HS | 7 Working Days | 7 Working Days | Existing Process |
| 5. Issuance of Acknowledgement for the NOTICE TO ENGAGE in the Downstream Oil Industry – LIQUID PETROLEUM PRODUCTS | 7 Working Days | 7 Working Days | Existing Process |
| 6. Issuance of Certificate of Accreditation as a DOI Biofuel Participant | 7 Working Days | 7 Working Days | Existing Process |
| 7. Issuance of Acknowledgement to Notice to Purchase Locally-Sourced Bioethanol or Biodiesel | 7 Working Days | 7 Working Days | Existing Process |
| 8. Issuance of Acknowledgement for the NOTICE TO ENGAGE in the Downstream Oil Industry - LUBES PRODUCTS | 7 Working Days | 7 Working Days | Existing Process |
| 9. Issuance of Acknowledgement to Notice of Import for Sale Or Own Use - Liquid Petroleum Products | 7 Working Days | 7 Working Days | Existing Process |
| 10. Issuance of Acknowledgement for the NOTICE TO IMPORT FOR SALE OR OWN USE - LUBES PRODUCTS | 7 Working Days | 7 Working Days | Existing Process |
| 11. Issuance of Acknowledgement to Notice to Sale or Purchase Imported Bioethanol | 7 Working Days | 7 Working Days | Existing Process |
| 12. Issuance of Certification for Hauler | 20 Working Days | 20 Working Days | Existing Process |
| 13. Issuance of Permit for Temporary Emergency Retail Outlet (TERO) | 7 Working Days | 7 Working Days | Existing Process |
| 14. Issuance of Acknowledgement to Notice to Import Bioethanol | 7 Working Days | 7 Working Days | Existing Process |
| 15. Issuance to Notice to Import for Sample Testing – Liquid Petroleum Products and Bioethanol | 7 Working Days | 7 Working Days | Existing Process |
| 16. Issuance of Certificate of Fuel Additive Registration | 7 Working Days | 7 Working Days | Existing Process |
| 17. Issuance of Certificate of Compliance (COC) for Liquid Fuels Retail Outlet (LF ROs) | 8 Working Days | 8 Working Days | Existing Process |
| 18. Issuance of DOE Endorsement for BOI Registration of the Downstream Oil Industry under Republic Act 8479 | 20 Working Days | 20 Working Days | Existing Process |
| 19. Issuance of DOE Endorsement for BOI Registration of the Downstream Oil Industry under Republic Act 8479 (for submitted applications via email) | 20 Working Days | 20 Working Days | Existing Process |
| 20. Issuance of DOE Endorsement for BOI Incentives Availment of the Downstream Oil Industry under Republic Act 8479 | 20 Working Days | 20 Working Days | Existing Process |
| 21. Issuance of Certificate of Non-Coverage (CNC) for Storage and Dispensing Liquid Fuels for Own-Use Operation | 20 Working Days | 20 Working Days | Existing Process |
| 22. Issuance of NOTICE TO PROCEED (NTP) for Downstream Natural Gas Facilities | 20 Working Days | 20 Working Days | Existing Process |
| 23. Issuance of Certificate of Compliance (COC) for Marine Retail Outlet (MROs) | 20 Working Days | 20 Working Days | Existing Process |
| 24. Issuance of PERMIT TO CONSTRUCT, EXPAND, REHABILITATE AND MODIFY (PCERM) for Downstream Natural Gas Facilities | 20 Working Days | 20 Working Days | Existing Process |
| 25. Issuance of PERMIT TO OPERATE AND MAINTAIN (POM) for Downstream Natural Gas Facilities | 20 Working Days | 20 Working Days | Existing Process |
| 26. Issuance of Certificate of Compliance (COC) for Technology Solution Retail Outlet (TSROs) | 20 Working Days | 20 Working Days | Existing Process |
| 27. Issuance of ASSIGNMENT OR TRANSFER OF INTEREST OF OPERATORSHIP of Downstream Natural Gas Facilities | 20 Working Days | New Process | |
| 28. Application for Registration - Prior to Commencement of LPG Facility Construction (Importers, Refiners, Bulk Distributor, and Terminal and/or Depot OwnerLessor) | 20 Working Days | New Process | |
| 29. Application for Registration - Prior to Commencement of LPG Facility Construction (Refiller and Centralized LPG Piping System OwnerOperator) | 20 Working Days | New Process | |
| 30. Application for Registration by a Trademark Owner or Marketer – Trademark or Tradename | 20 Working Days | New Process | |
| 31. Application for Registration by a Refiller – Authority to Fill Third-Party Trademark or Tradename | 20 Working Days | New Process | |
| 32. Application for Registration by a Dealer or Retailer – Authority to Sell a Trademark or tradename (via LPG-filled pressure vessel) | 20 Working Days | New Process | |
| 33. Application for Registration by a Trademark Owner or Marketer – LPG Seal | 20 Working Days | New Process | |
| 34. Application for Registration – Bulk Consumer | 20 Working Days | New Process | |
| 35. Application for Additional Registration – Authorized Transport Motor Vehicles and Marine Vessels | 20 Working Days | New Process | |
| 36. Issuance of License to Operate (LTO) for Refiner, Importer, Bulk Distributor, and Terminal and/or Depot Owner Lessor | 20 Working Days | New Process | |
| 37. Issuance of License to Operate (LTO) for Independent Bulk LPG Hauler | 20 Working Days | New Process | |
| 38. Issuance of License to Operate (LTO) for Independent Hauler of LPG in Cylinder and/or Cartridge | 20 Working Days | New Process | |
| 39. Issuance of License to Operate (LTO) for Trademark Owner or Marketer | 20 Working Days | New Process | |
| 40. Issuance of License to Operate (LTO) for LPG Refiller | 20 Working Days | New Process | |
| 41. Issuance of License to Operate (LTO) for LPG Dealer | 20 Working Days | New Process | |
| 42. Issuance of License to Operate (LTO) for LPG Retailer | 20 Working Days | New Process | |
| 43. Issuance of License to Operate (LTO) for Auto-LPG Dispensing Station OwnerOperator | 20 Working Days | New Process | |
| 44. Issuance of License to Operate (LTO) for Centralized LPG Piping System OwnerOperator | 20 Working Days | New Process | |
| INTERNAL SERVICES | |||
| 1. Request from other Agencies, Bureaus and Services for Oil Industry Data / Statistics / Information | 7 Working Days | 7 Working Days | Existing Process |
| DELETED SERVICES | |||
| 1. Issuance of Acknowledgement of Notice to Denature Imported Bioethanol | 7 Working Days | Deleted due to DC2021-09-0029 | |
| 2. Endorsement to Securities and Exchange Commission (SEC) | 7 Working Days | SEC no longer requires endorsement from DOE | |
| 3. Securing Standards Compliance Certificate (SCC) for Dealer | 20 Working Days | Deleted due to LPG Bill | |
| 4. Securing Standards Compliance Certificate (SCC) for Hauler | 20 Working Days | Deleted due to LPG Bill | |
| 5. Securing Standards Compliance Certificate (SCC) for Marketer | 20 Working Days | Deleted due to LPG Bill | |
| 6. Securing Standards Compliance Certificate (SCC) for Refiller | 20 Working Days | Deleted due to LPG Bill | |
| 7. Securing Standards Compliance Certificate (SCC) for Retailer | 20 Working Days | Deleted due to LPG Bill | |
| 8. Issuance of Standards Compliance Certificate (SCC) for Refiner / Importer / Import Terminal / Bulk Supplier / Bulk Plant | 20 Working Days | Deleted due to LPG Bill | |
| 9. Issuance of Standards Compliance Certificate (SCC) for Auto-LPG Dispensing Station | 20 Working Days | Deleted due to LPG Bill | |